ID: org.dachersystems.dshelpdesk.plus
Version: Varies with device
Size: -1 Mb
DS Helpdesk Plus Screen Preview
How to setup DS Helpdesk Plus apk for android
- For Android 4.0 or higher:Please to Settings, look down to Security, and select Unknown sources. Choosing this choice will enable to install apps download from the internet.
- For devices running on lower Android 4.0:
Please go to Settings - open the Applications option, and select Unknown sources, click OK on the popup alert.
DS Helpdesk Plus Description
NOTE:According to the otrs.com, starting with OTRS 5, the iPhoneHandler required to run DS Helpdesk is no longer supported. For the moment DS Helpdesk does not work with OTRS version 5.
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The DS Helpdesk Plus App provides users free and mobile access to the OTRS Help Desk System, from any devices running an Android OS.
The application allows remote real-time ticket managing, ensuring a quick response time and user flexibility.
DS Helpdesk Plus is an access interface App not build by otrs.com team and we don't want to take any credit for their work.
Requirements
In order for the DS Helpdesk Plus App to comunicate with the OTRS Help-Desk, it requires that the OTRS has the iPhoneHandle package (http://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-1.0.1.opm) installed.
DS Helpdesk Plus requires an OTRS 3.x version and the corresponding iPhoneHandle 1.0.
Also, an Android device with a 2.1 version or higher is required, along with a high speed internet connection (Wi-Fi or 3G).
Features
Multiple Account Management
- allows information storage regarding one/more OTRS account(s) and/or system(s)
- provides easy intuitive account switching, assuring multi-account management facility
OTRS Views
- displays tickets using different view types: "Queue View", "Status View", "Escalation View"
- allows ticket handling customization, according to users' necessities
Personal Tickets
- displays user's tickets grouped by the following criteria: watched, locked and responsible
Ticket Management
- allows users to create new tickets
- provides personalized ticket management, moving a ticket to any different Queue, changing the tickets' owner or closing any specific ticket
- provides the facility of creating new notes, replying to customers using email services, giving the user easy and flexible ways to handle customers requests, thus improving service delivery
Article Attachment
DS Helpdesk Plus allows you to download (and after that view) attached documents.
New Tickets Autocheck
DS Helpdesk Plus offers the option to automatically check for new tickets periodically (even if the application is not running).
This option can be activated from "Login screen -> Menu -> Settings".
Please note that for using all DS Helpdesk features in OTRS 3.1.1(or new) you need to remove some default limitation. To do that please ask your OTRS administrator to go on:
Admin -> SysConfig -> Select iPhone -> Click on API, remove any values from fields( ex. (MoveList|MoveTicket) on iPhone::API::Object###TicketObject field) and click Update
What's new in DS Helpdesk Plus Varies with device
Added multiple ticket managementAdded support for android 5.0
Added new functionality: Priority Change, Owner Change.
Create new ticket with attachments.
Create note with attachments.
Problem with attachments on https fixed.
Improved attachment download.
Bug fixing.
Download DS Helpdesk Plus lastet APK
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